Order Policies

Our items are custom in nature and we want you to be pleased with your purchase. Computer monitors can display colors differently so we are happy to provide fabric or ribbon swatches when requested. We cannot accept returns on customized items because the color did not appear on the website as in person. If you would like a swatch of the fabric you are considering, please send an email to customerservice@thepinkgiraffe.net with your request. One swatch per person at no charge. Additional swatches available for purchase and can be credited back to you at the time of order.
 
Monograms can vary by letter from font to font. If you are unsure about how your monogram will appear and would like to see a sample, we are happy to provide one for you after the item has been purchased. After you have completed your order, send an email to customerservice@thepinkgiraffe.net with your order number and font request. Please note that unfortunately, we cannot accept returns on our products because a customer is not pleased with a letter or monogram choice. Please note that we cannot make changes to or cancel an order that is already in production. Because of the custom nature of our products, we cannot accept returns. Personalized items are non-refundable. Please make your color/fabric/melamine color selections carefully as once items have been monogrammed or personalized, they are non-returnable. Kindly make certain to provide full names where requested on the order form (in the correct order). We cannot be responsible for monograms that are placed out of correct order if the full name is not given as requested when ordering. If the full name is not provided in the personalization info box and only initials are given they will be entered exactly as given so please make certain to enter them in the order that they should appear (FIRST, LAST, MIDDLE). Embroidered names will appear exactly as typed. When FIRST, LAST, MIDDLE is requested on the order forms, we cannot be responsible for names given out of this order.
 
We are happy to answer any questions that you may have about placing an order by calling us at 615-297-2604 or email: customerservice@thepinkgiraffe.net. Because of the custom nature of our products we ask that all orders be placed through the website so there is no question about correct spellings/fabric choices/thread colors etc. We will be happy to assist you with your order over the phone but request that the actual order be placed online.
 
Our shipments are sent via Priority Mail or FedEx. If you require a different mail carrier please contact us to make arrangements for a different shipment option. Please be advised that additional charges may apply. In order to keep your shipping costs down, insurance on shipments is optional. Please note that if you would like to add insurance to your shipment, please call 615-297-2604 to add this service to your order before your order has been shipped. Please be advised that we cannot replace an item that is confirmed as delivered unless the insurance has been purchased.
 
"RUSH" orders are shipped within the time frame listed on the listing. Please note that all days listed in the "rush" times are actual business days so if an order is "rushed" it will ship in the designated number of business days listed on the order form. Please be advised that the rush fee does not apply to the actual shipping. If an order is needed sooner than the average 3 day ship allotted by Priority Mail, we can overnight orders at an additional cost. Please contact us for more info. Ship times can be delayed during peak times of business (November, December as well as Mother's Day and Graduation Seasons). Please note that we cannot cancel orders that are already in production because a ship time is outside of the normal time frame. If an item is needed by a specific date, we suggest that you call the store prior to placing the order to ensure that your needed delivery date can be met 615-297-2604. In the event that a non-monogrammed item needs to be returned, the refund will be give in store credit only.
If we have tried to contact you via email or phone and have gotten no response after 45 days NO Refund will be given, store credit ONLY